We are experience architects that help companies build intentional experiences. Our approach is a rich mix of several years of research, hands-on, deep domain work experience with leading blue chip organizations as well as cutting edge practical insights and skills that help build your customers’ loyalty and win the new world of the future amidst rapid disruption in the buness world. Mwoyo Experience meets you where you are so your organization can be where your customers are in their experince with your brand.
ABOUT US
Vision
Putting customer first.
Mission
To be a world class reference center in customer experience consultancy and advocacy.
Value
Creativity | Agility | Honesty
OUR PURPOSE
Customer Advocacy
To advocate for and inculcate a customer first / customer centric organizational culture.
Networking Forums
To provide a forum for customer experience professionals to network and share best practices and opportunities with the aim of increasing customer experience acumen.
Leadership & Executive Coaching
We offer transformative coaching for leaders using a powerful alloy of positive and transpersonal psychology to enable deep and sustainable change for our clients.
Partnership Building
To seek partnerships, alliances, affiliations or related collaboration with like-minded consultants or entities in Uganda or abroad.
Certification
Participants for our physical training programs and online Masterclasses are availed with certificates of completion as confirmation that they received instruction for the respective topics.
Team Building
High performing teams start with a culture of shared values. Employees now more than ever are seeking workplaces that offer meaning, purpose through fostering team cohesiveness, creativity and resilience. We work together with companies to do this using proven techniques and strategies: the science of building great teams.
Customer Speciality
We offer Customer Experience Certifications, Coaching , Training, Mentoring
KYC Principles
To augment appreciation of the uniqueness of each customer through Know Your Customer (KYC) principles, V.O.C and customer relationship management.
Customer Experience Training
We offer transformational customer experience management training that helps businesses keep up with the empowered and evolving customer behavior and perceptions. Our approach exposes our clientele to how they can integrate agility and nimbleness into their business practices and uncover new ways of engaging with and driving customer loyalty.
OUR TRAINING
We provide online and face-to-face training in Customer Experience to business owners and individuals of all experience levels. Our training will enable you to understand your customer pulse and help you arrive at customer retention techniques that will impress your customers. Customer Experience is not only our passion, we have also done in depth research in this field. We understand that gaining customer loyalty can be a daunting task, we therefore do not only teach Customer Experience Engineering ethos but are actively involved in the process and walk the journey with you in a partnership model.
Our online trainings are live and allow for real time engagement between the facilitator and attendees. We also endeavor to keep the size of the participants to a maximum of 10 to facilitate individual attention. For our physical training, we work with you to ensure optimal learning environment and carryout post training evaluation and follow up to ensure that you get value for money. We also offer customized training based on organizational training needs or other requirement. Should there be any other way we can make your training seamless, please do not hesitate to let us know.
Customer Loyalty Mastery Online Course
GET A FREE QUOTE CALCULATION
For a quick qoute, send us your info, by filling out the form below. Our experts will build you the best possible offer for your business.
Request
a call back
For a live discusion or consulting request a phone call back. Submit your info via the form and one of our expert advisor will get i touch in 24 hours or just send us an email.
OUR PARTNERS
CLIENT REFERRALS
Joan Nabuuma
Managing Director Visa Point
We have realized double digit growth in our revenues since we started partnering with Mwoyo Experience. Their Customer Experience Engineering training series are transformational due the practical and thought provoking modules that resonate with our dynamic work environment and work force. I without a doubt recommend Mwoyo Experience as the go to consultants for companies that would like to really understand their customers and learn how to exceed and their expectations
Milton Owor
Head Human Resources and Administration National Social Security Fund (NSSF)
The Customer Experience Engineering training by MwoyoExperience is truly revolutionary, even in these times of rapid disruption in the business world. The training is a rich mix of several years of hands-on, deep domain work experience with leading blue chip organisations, as well as cutting edge practical insights and skills to win in the new world of the future.We are delighted working with Mwoyo Experience, and do look forward to a long term partnership with them, on this journey.
Mrs. Nassuuna Irene
Managing Partner, Nassuna & Company Advocates
Efficient and thorough. They exceeded my expectations with their customer experience subject matter mastery. We have re-learnt a number of things that we have put into practice at the firm and are seeing positive impact on our employees engagement and customer retention. They are the go to consultancy for a company that needs to be relevant to its customers.
Lynda Nabayiinda Were
Customer Experience Director, Airtel Uganda
Mwoyo experience is one of the leading emerging companies in delivering customer experience training in Uganda.I have interacted with the founder Dr. Dorothy Kyeyune and I was impressed with the depth of knowledge she has garnered in her fifteen years’ successful career journey in the service industry.Her leadership experience together with the extensive research in the field makes her, together with her team one of the best placed people to
share this knowledge with your teams and improve the customer satisfaction of your clients.The delivery of the information is concise, articulate and fervent with qualified examples that are relatable to most businesses in the environment within which we operate.