Dr. Dorothy Kyeyune (Phd) is the CEO of a private business, Mwoyo Experience Limited – a transformational customer experience consultancy firm that helps business owners and SMEs, achieve long term customer delight and retain customers through strategy development, implementation and employee training for effective performance.
She has over 15 years’ experience in customer service and related operations with leading corporate entities such as Airtel Uganda in roles including High Value and Contact Experience Manager, KYC Manager, Service Experience Manager, Ag. Customer Services Director, Head KYC for Airtel Africa Group Operations – Nairobi and Head of Customer Experience for D.Light Solar Uganda.
Dorothy has got a Doctor of Business Administration from Atlantic International University; Post Graduate Certificate in Business Research Methods (Edinburgh Business School – Heriot Watt University); Masters of Arts in International Relations and Diplomatic Studies; a Bachelor of Arts in Social Sciences (First Class Honors) from Makerere University and is a Certified leadership / Executive coach from Coach Masters Academy.
She is an author in Social Science Research Network (SSRN), Elsevier BV. Publishers, a leading scholarly Journal. She is a certified Bullet proof manager (Crest Com); a member of the Customer Experience Professionals Association (CXPA) and has won numerous related awards and recognitions over the years.
Dorothy is a member of the League of East African Directors (LEAD), serves as a Board Member for the Rotary Club of Kampala Maisha and a Senior Lecturer at Uganda Christian University – School of Business.