To advocate for and inculcate a customer first / customer centric organizational culture.
Services
CUSTOMER ADVOCACY
PARTNERSHIP BUILDING
To seek partnerships, alliances, affiliations or related collaboration with like-minded consultants or entities in Uganda or abroad.
CUSTOMER SPECIALITY
We offer Customer Experience Certifications, Coaching , Training, Mentoring
NETWORKING FORUMS
To provide a forum for customer experience professionals to network and share best practices and opportunities with the aim of increasing customer experience acumen.
LEADERSHIP AND EXECUTIVE COACHING
We offer transformative coaching for leaders using a powerful alloy of positive and transpersonal psychology to enable deep and sustainable change for our clients.
KYC PRINCIPLES
To augment appreciation of the uniqueness of each customer through Know Your Customer (KYC) principles, V.O.C and customer relationship management.
TEAM BUILDING
High performing teams start with a culture of shared values. Employees now more than ever are seeking workplaces that offer meaning, purpose through fostering team cohesiveness, creativity and resilience. We work together with companies to do this using proven techniques and strategies: the science of building great teams.
CERTIFICATION
Participants for our physical training programs and online Masterclasses are availed with certificates of completion as confirmation that they received instruction for the respective topics
CUSTOMER EXPERIENCE TRAINING
We offer transformational customer experience management training that helps businesses keep up with the empowered and evolving customer behavior and perceptions. Our approach exposes our clientele to how they can integrate agility and nimbleness into their business practices and uncover new ways of engaging with and driving customer loyalty.
